Service for e-bike retailers

The BMZ Group offers retailers pick up and drop off service, e-bike battery repair, telephone consulting, and service software. In order to serve customers across the complete life cycle of a product, BMZ Central Service offers highly trained technicians and specialists with many years of experience in service management. BMZ provides global support, 24/7 availability, and a free service hotline Monday through Friday from 8 a.m. to 4 p.m., on-site service for business customers, and Kan-Ban supply of replacement parts.

BMZ service hotline for diagnostics and troubleshooting

The BMZ Central Service in Karlstein a.M. will be taking over service for the BMZ Drive Systems – the system solution in the e-bike sector. Software updates can be added and system errors can be recognized using a service tool developed by BMZ GmbH, then any defective motors or displays can be exchanged through Central Service. The BMZ team offers technical service both online and by phone. Specialists help with diagnostics and troubleshooting for motor, display, and battery problems. The BMZ Central Service also offers an inexpensive pool of rental batteries.

Return and repair of e-Bike batteries

BMZ GmbH offers fast pick-up and return of e-bike batteries and repair outside of warranty terms with replacement parts available for up to 8 years. The company also takes back old components and disposes of them through a European reclamation system.

Outlook 2018: Digitization with a new ticket system for BMZ customers

In 2018, the BMZ Group will restructure processes in Central Service and optimize them through digitization. The Central Service building in Germany will be renovated.

Seasonal telephone availability of the BMZ Central Service will be expanded from May to September, Monday to Friday between 8 a.m. and 6 p.m.. In addition, the team will also offer expanded availability from 7 a.m. to 12 p.m. through a ticket system which records every call and every e-mail. For customers, the advantage of the ticket system is that they will not be connected to an answering machine, but will rather receive a confirmation with receipt and reference number that they can refer to later. The service homepage, which has a portal for retailers and FAQs, will be expanded. The service network will also be expanded to Austria, Scandinavia, Poland and Eastern Europe, the USA, and Australia / New Zealand.

E-Bike training session in the BMZ Academy

The BMZ Group holds product training sessions for bicycle retailers in the BMZ Drive Systems segment. These may take place at BMZ GmbH in Karlstein a.M. or at the retailer’s location. Training sessions focus on error diagnostics, repair, installation, and software updates, as well as battery and motor management systems.

The BMZ Group works with Batteryuniversity GmbH (BU), an independent testing laboratory for battery and environmental tests. BU tests product quality and safety. In addition, BU offers basic lithium-ion training sessions, as well as training on specialized topics.