"In selecting organizations to be included on the list, we consider insights gleaned from our own interactions with companies during interviews and events, how they have succeeded in helping customers solve business problems, and we review product updates to make sure that capabilities are advancing to address evolving requirements” said Tom Hogan, Group Publisher of KMWorld.
Empolis CEO Dr. Stefan Wess: “Digitization has fundamentally changed customer service and its standards: Customers expect first-class service anytime, anywhere. Our cloud-based solution Empolis Service Express uniquely combines intelligent search and guided troubleshooting based on artificial intelligence, therefore allowing service staff to deliver excellent customer service. It provides international manufacturers global, scalable access to distributed service information for service personnel, partners, and customers, free of large investments.
Learn how you can deliver excellent customer service and become true service heroes with artificial intelligence: www.service.express/en/
More information about KMWorld 100: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2019-129903.aspx
Empolis is a leading supplier of smart information management software for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company’s business processes. Empolis pursues the intelligent combination of knowledge and content management according to the motto: DECIDE. RIGHT. NOW.
Numerous well-known awards attest to the leading role played by the company: Empolis has been named on "KMWorld’s 100 Companies That Matter in Knowledge Management" and "DBTA 100: The Companies That Matter Most in Data" for years. According to renowned American "EContent Magazine", Empolis is among the "100 Top Companies in the Digital Content Industry" worldwide. Empolis was named "IT Company of the Year" in the "Analytics" category for the third year running in a reader survey conducted by German magazine "BigData Insider". Market analyst ISG Germany (formerly Experton Group) named Empolis "Data Analytics Leader Germany 2018" in the categories "Semantic Data Management" and "Operational Intelligence". Furthermore, "ISG Provider Lens Germany 2018" honored Empolis as "IoT Leader Germany" in the segment "Industrial Analytics and Visualization". In its list "20 Most Promising Knowledge Management Solution Providers 2017", the renowned US trade magazine "CIO Review" has named Empolis one of the 20 most promising providers in the world in the field of knowledge management. According to KMWorld, Empolis Smart Cloud is a "Trend-Setting Product of the Year 2017". Empolis reached the final of the German "Grand Prix for Medium-Sized Businesses 2017" and was voted as "Best Of" in the categories "Smart Data", "E-Health" and "Industry & Logistics" at the German "Innovation Awards IT 2018".
Many notable national and international companies and public-sector institutions rely on Empolis solutions and the company’s comprehensive industry and process experience. Currently, around 500 Empolis installations exist around the world, and nearly 700,000 professional users rely on Empolis solutions on a daily basis to serve approximately 40 million end customers.
Empolis acts as a driving force in the development of innovative products and industry standards, participating in national and international research and development projects. Empolis is also an associate of the DFKI (German Research Center for Artificial Intelligence) and a member of the Fraunhofer IAIS (Institute for Intelligent Analysis and Information Systems) advisory board.
Empolis
Europaallee 10
67657 Kaiserslautern
Telefon: +49 (631) 68037-0
Telefax: +49 (631) 68037-77
http://www.empolis.com
Senior VP Sales & Marketing
Telefon: +49 (631) 68037-333
Fax: +49 (631) 68037-77
E-Mail: martina.tomaschowski@empolis.com
Senior PR Manager
Telefon: +49 (631) 68037-330
E-Mail: dirk.brandes@empolis.com
