ec4u offers companies individual consulting services to enable their customer-related business units to digitally transform the entire customer life cycle and optimize their processes. With more than 350 employees, ec4u is one of the market leaders in Central Europe in the areas of digitizing customer management and integrated lead management.
The goal is to build a team of experts next to the regional customer support and expand the market further, also together with ec4u partners.
"We’re convinced that this setup is a perfect basis for more growth in the Swiss market", says David D. Laux, CEO of ec4u. "The location is strategically important due to the many international companies that have their locations here. Additionally, the beautiful Geneva lake and the proximity to the mountains is very attractive for employees as well."
Given the successful growth of the consulting firm, the focus also lies on the expansion of market activities. With the new location, existing customers can be supported more efficiently.
ec4u expert consulting ag is a leader in the field of CRM. We assist our customers with the digital transformation of their business-critical processes in marketing, sales, and service – across the entire lifecycle (also "customer journey").
At ec4u, we realize that for a company to stay healthy and stable, these particular customer-centric units must interact seamlessly. Hence, our consulting, implementation, and support services ensure that the customer journey always encompasses the entire lifecycle of the project – ranging from strategy & expert consulting services through to technical execution, support, and advancement. These activities are accompanied by the commitment of modern Customer Analytics & Business Intelligence Methods.
The goal of the digital transformation is to make CRM more efficient through:
– a clearly-defined, customer-centric strategy,
– stringent, IT-backed business processes,
– transparent, KPI-based monitoring and controls, plus
– strengths-oriented employee development and management.
We enhance our performance with diverse value-added services that include setting up customer lifecycle management, providing demand centres, and actively monitoring social media. We tailor the models for all our services to your specific needs, aimed at achieving the best possible project outcome.
On the technical end, we stand behind current leaders in the field of CRM: Oracle, Salesforce, and Microsoft. We are active in all facets of CRM, underpinned by 12 offices with more than 350 employees and over 800 projects executed successfully worldwide.
DIGITAll Nature Germany GmbH
Zur Giesserei 19-27b
76227 Karlsruhe
Telefon: +49 (721) 46476-100
Telefax: +49 (721) 46476-199
https://digitall.com
ec4u expert consulting ag
Telefon: +49 (721) 46476-460
Fax: +49 (721) 46476-299
E-Mail: sabine.kirchem@ec4u.de
