The video-based service solution offers a simplified communication between a technical expert and the employee in the field via Video-Livestream. The service expert can connect live from a distance with the help of his PC or Smartphone, no matter where he is, in which country or on which continent. For example, he can assist a worker at the machine who is wearing data glasses with problem solving, inspection or maintenance. You as a company can work with your customer to identify the source of the problem and find the solution – easily, quickly and effectively – from a distance.
Also training courses and online presentations are possible with Adtance Support, for example by the service expert himself wearing data glasses and explaining exact procedures for repairs, maintenance and inspections based on his work on the machine. Using a tablet, desktop or smartphone, several parties can connect and participate in the training. Presentations are made via video livestream and are also accessible via desktop and mobile devices.
Another possibility to explain maintenance and inspection activities is Adtance Workflow. This solution offers support for your employees in tasks on machines and systems, even offline with the help of interactive checklists and step-by-step instructions.
The USA demands an entry ban for Europeans – Ensure your company’s customer service guarantee for tomorrow already today, even during Coronavirus
More and more travel bans are being imposed because of the Coronavirus and more are likely to follow.
Start planning today how you can continue to guarantee and maintain your company’s service to your customers even when travel bans are imposed due to Coronavirus and already prepare your service technicians and experts.
Italy will probably no longer be the only country to impose travel bans. While Italy is closing its country as a protective measure and neither allows people from abroad to enter nor domestic people to leave countries, Trump is calling for a ban on Europeans travelling to the USA, due to Coronavirus.
It is not yet clear whether the entry ban will be enforced and whether it will apply to all groups of people, such as businesspeople.
Nevertheless, find out now already how the Adtance Support solution enables the remote maintenance of machines and systems, as well as cars. With this innovative solution, no travel is necessary and remote service from a distance using Smartphone, Tablet or RealWear data glasses is made possible.
Learn more about Adtance Support and other solutions: https://www.adtance.com/en/remote-service/
Try Adtance Support without obligation and get your free trial version for 2 months right now: https://www.adtance.com/en/2020/03/09/free-trial-version-for-adtance-support/
Adtance is a fast-growing global software and infrastructure company specializing in the digitization and optmization of after-sales services.
Adtance offers a variety of solutions, including Adtance Support, a leading remote maintenance solution that enables companies to provide optimized service with smartglasses and mobile devices worldwide. Other solutions include Adtance Workflow, the innovative solution for mapping work processes and checklists using wearables, smartphones and tablets, and the Adtance Smart Service Platform, which enables managers to find and use all the after-sales service tools they need on a single platform, from resource planning and machine management to preventive maintenance solutions. In addition, Adtance also offers individual developments in all areas of the value chain.
Customers come from a wide range of industries and company sizes. The solutions are used by small local special machine manufacturers, but also by international automobile manufacturers, so that the solutions are optimzed and installed according to demand.
ADTANCE GmbH & Co. KG
Hauptstraße Nord 55
69483 Wald-Michelbach
Telefon: +49 (6207) 939930
Telefax: +49 (6207) 9399399
https://www.adtance.com/
Geschäftsführer
Telefon: +49 (6207) 9399332
Fax: +49 (6207) 9399399
E-Mail: n.arnold@adtance.com
