- OMNINET ITSM Center passes ITIL 4 PinkVERIFY™ certification with 11 practices.
- First tool with certified portfolio management practice on the market
- Digitization and automation of business processes
OMNINET ITSM Center receives ITIL 4 PinkVERIFY™ certification with 11 practices.
OMNINET receives PinkVERIFY™ certification for ITIL 4 for ITSM Center, an IT service management tool in the OMNITRACKER process ecosystem, meeting all 11 practices submitted. The award, granted by the Pink Elephant company, is considered leading in the industry. It certifies the ITSM Center ITIL compatibility in terms of workflows, functionality, terminology and documentation.
First tool with certified portfolio management practice on the market
OMNINET is currently one of only 9 companies to hold a PinkVERIFY™ seal for ITIL 4. The ITSM Center is also the first tool that achieved the certificate for the Portfolio Management practice.
Suitable for all IT & Non-IT processes
The IT Service Management Center supports the digitalization of business processes. It can be customized and enables you to systematically categorize service and incident tickets received via various communication channels and automatically assign them to the appropriate service employee. In interaction with other modules in the OMNITRACKER process ecosystem, such as the Dispatch Center, even complex tasks like the coordination of field service employees can be managed in just one tool. This relieves employees in each department of time-consuming routine tasks and enables them to work more efficiently.
Automation of business processes
By using BPMN, an international industry standard for digital process modeling, OMNITRACKER ITSM Center not only allows processes to be digitized, but also easily automated. With the help of the graphical modeling tool, clear process flows are created with just a few clicks, regardless of whether they are pure IT processes or non-IT processes.
Fields of activity:
OMNINET develops and markets the OMNITRACKER E-Tracking System and handles customized software projects in the telecommunications and automotive industries. In addition, OMNINET offers a comprehensive line-up of industry-independent solutions and services. Its flexible licensing models, scalability and open interfaces make OMNITRACKER ideal for use in small, mid-size and large companies; so it can be used for a wide range of service organisations and application areas.
Solutions portfolio:
OMNINET’s portfolio of solutions includes IT Service Management solutions for ITIL-based call centers and help desks, and solutions for requirements management and systems engineering, project management, customer relationship management, contract management as well as e-government.
OMNITRACKER can be extended according to customer wishes by adding supplemental modules such as a web application (Web Client) or a Mobile Client.
Today, all companies face the challenge of increasing their own performance with shrinking resources. Many approaches have been developed to resolve this conflict in goals. A crucial factor in the service-ability of modern information technologies is how effectively one’s own service organisation is structured. This is where the IT Service Management solution from OMNINET might be used, for example.
When individually configured for a specific customer, OMNITRACKER makes a contribution toward achieving tool-supported implementation and optimization of system and business processes. For customers, this produces wide-ranging automation of their work processes. OMNITRACKER make it possible to attain comprehensive integration into an existing infrastructure. Service success can be measured too – tool-supported planning, accounting and controlling are equipped with extensive and flexible statistical and reporting functionalities.
Services:
The qualified technical consultants and project managers at OMNINET support customers in all phases of the planning and restructuring process. OMNINET’s service line-up includes analysis and design of system und business processes, project management and project controlling as well as training programs.
Customers:
With several hundred customer installations and over 20,000 concurrent users, OMNITRACKER’s flexibility and high integration potential have made it one of the leading systems in the IT Service Management field across Europe. Its circle of customers includes highly respected companies such as Damovo, DATEV, Kabel Baden-Württemberg, Kraft, Novartis (CH), SIEMENS, Systemat (BE), tesa, T-Systems and Union Investment.
For additional information on OMNINET go to: www.omninet.biz
OMNINET Software-, System- und Projektmanagementtechnik GmbH
Dr.-Otto-Leich-Str. 3
90542 Eckental
Telefon: +49(0)9126-259790
Telefax: +49(0)9126-2597940
http://www.omninet.de
Head of Marketing
Telefon: +49 (9126) 25 979-0
Fax: +49 (9126) 25 979-40
E-Mail: michael.held@omninet.de
