&Charge and Allego partner to improve the overall charging experience for EV drivers and user quality of Allego charging stations throughout Europe

Today, EV drivers from across Europe can easily use the &Charge app to help improve the condition of charging stations and dedicated surroundings. By providing an assessment and real-time feedback of a specific location via the app, they are able to rate the condition of the charging plug or display, comment if the charging session was successful, and include information about the actual charging speed, or grade accessibility, and user-friendliness. Should they find graffiti or other external markings, impairment or damage on the charging station, this too can be reported via the app, ensuring the charge-point operator receives unified feedback, enabling quicker response times, and warranting quality site maintenance. As a result, both EV drivers and CPO benefit from a rapid improvement in the quality of service on site and the overall charging experience.

Beside improved charging experience, EV drivers also benefit from &Charge’s sustainable loyalty scheme: EV drives are rewarded with 10 &Charge kilometers for every provided assessment, which they can use for free public charging sessions, leading to lower Total Cost of Ownership for their electric vehicle (1 &Charge kilometer = 0.08 € cents).

"We are really excited and thrilled about this cooperation. Allego is a pioneer in pan-European charging and has a strong focus on its further rollout of EV fast charging across Europe. Therefore we are proud to be a trusted partner on this way and realize those values for their charging network. As the leading platform combining user engagement with value-added services around EV charging &Charge makes the difference in terms of unified user feedback that is available in real-time for our partner Allego", emphasizes Simon Vogt, CSO and Co-founder of &Charge.

As one of Europe’s leading public EV fast-charging networks, Allego aims to provide seamless and reliable charging experiences to customers. &Charge’s services integrate the EV driver directly into the quality process in a smart way. An automated interface forwards real-time feedback from the EV driver to Allego’s operations center to further process.

Since its kick off this last June, the collaboration has already proven to be a successful one. Based on &Charge’s services, Allego was able to discover a broken charging plug and defaced charging stations. As a result, a field technician and cleaning team where quickly dispatched to remedy the situation.
New assessments are conducted daily and in total more than 1,000 assessments have been performed successfully.

The added value for Allego is clear: On top of reducing operating costs through more efficient technician or sanitary interventions, the uptime and customer satisfaction have also increased for charging stations in scope of the agreement.

Ulf Schulte, MD for the DACH Region at Allego comments: “I am very pleased that Allego and &Charge are partnering for 221 of locations throughout Germany. Complementing the many sensors inside a charging station that allow for remote diagnostics and preventative maintenance, the &Charge app ensures that we now also get a much better handle on the state of the outside of the charging station and the charging location itself. Essential feedback, as we are always striving to improve the EV driver experience on our network.”