Users will submit feedback on their charging experience, reporting any issues. Reviewers are rewarded for their feedback with bonus points that can be redeemed in the &Charge app for free charging sessions with &Charge charging partners including Octopus, Hyundai and Plugsurfing. Source London will address any problems as they are reported.
TotalEnergies Charging Solutions UK (TCS UK) operate Source London. TCS UK Managing Director, Nicolas Garnier said; “At Source London we are always looking for innovative ways to develop our service and drive customer satisfaction. Trialing this solution with &Charge is expected to reduce response times when there are issues and provide a better overall customer experience for users of the Source London network, all while giving customers a little something back for helping us improve.”
Simon Vogt, CSO and co-founder of &Charge, said "We are really excited about this cooperation. Source London is one of London’s largest electric vehicle charge-point networks and we are proud to be a trusted partner and help realize solid benefits for their charging infrastructure. As the leading platform combining user engagement with value-added services around EV charging, &Charge makes the difference in terms of unified user feedback that is available in real-time for our partners”.
The pilot will include over 300 selected Source London charge points in Camden, Kensington and Chelsea, and Westminster.
To get involved, customers can scan the QR code stickers located on the side of over 300 Source London charge points included in the pilot. Users will be prompted to download the &Charge app if they have not already done so; they can then submit a review and start earning points.
About Source London
Source London is an expanding network of over 2,000 electric vehicle charge points across the capital.
Powered by 100% renewable energy, Source London is committed to support London’s EV revolution through the implementation of a robust and reliable charging infrastructure, including both 7kW and 22kW charge points and EV-dedicated bays.
Customers can ‘pay as you go’ or choose one of several subscription packages tailored for individuals, companies, residents, and licensed drivers. Benefits of subscribing include lower energy fees, reduced idle fees, and the ability to reserve bays ahead of time.
Source London contact:
For more information, please visit www.sourcelondon.net.
To get in contact: please call 0203 056 8989, use our online form, or email us at customerservices@source-london.co.uk.
&Charge is the leading platform combining smart user engagement with value-added services around EV charging.
The technology company has established unique "plug and play" value-added services in the global E-Mobility ecosystem, available on the &Charge Value Platform via flexible APIs or partner dashboard.
&Charge’s smart reward mechanism is based on the first sustainable loyalty scheme. Users collect &Charge kilometers for their activities like feedback on charging experiences and online shopping in more than 1.500 online shops which can be redeemed for free charging sessions. This smart reward mechanism empowers the huge &Charge EV driver crowd and their strong daily engagement for crowd-sourced data around EV charging.
The corresponding &Charge app is the dedicated daily companion for EV drivers and impresses with a special gamification approach by which users also can reach special level and receive batches for their engagement. &Charge makes charging cheaper, more reliable and just fun for EV drivers.
For Charge Point Operators (CPO), &Charge’s services increase the uptime, the user experience and decrease the cost of operations: Every EV driver can provide feedback on single charging sessions and the experienced &Charge EV driver crowd performs detailed visual inspections and assessments (&Charge Challenges) of the charging infrastructure. This real-time feedback on findings and experiences can be easily integrated into daily CPO operations.
For Car Manufacturers (OEM) and eMobility Providers (EMP), &Charge’s services increase POI data quality as crucial part for searching, finding and smart routing to charging stations: The &Charge EV driver crowd provides the most accurate data to validate and enrich the given datasets.
&Charge has been a carbon neutral company since its foundation in 2019. The company not only avoids, reduces, and offsets the CO2 emissions of its own operations, but also those of its users. &Charge is active in all European countries and cooperates with various European E-Mobility partners.
&Charge GmbH
Taunusanlage 8
60329 Frankfurt am Main
Telefon: +49 15228820201
http://and-charge.com/
Geschäftsführer
Telefon: +4916099366261
E-Mail: simon@and-charge.me
