Bechtle provisions IT workstations for the Lufthansa Group

• Responsibility for hardware supply and functionality for over 20,000 workstations worldwide
• Five-year term with option to extend
• Continuation of long-term partnership

For more than ten years, Bechtle has been working with Europe’s leading air carrier—the Lufthansa Group. In the future, Germany’s largest IT system house will take on responsibility for the supply and functionality of hardware for 20,000+ IT workstations at 500 of the Lufthansa Group’s worldwide locations. A contract has been concluded for an initial five years with the option to extend.

Bechtle will implement the project in collaboration with HP Germany and the Lufthansa Group’s IT infrastructure department as operator of the workstations. The hardware includes end devices such as notebooks and desktops, standard peripherals including monitors and keyboards, as well as special peripherals, for example card readers, scanners and label/barcode printers. To ensure organisational and technical support in the event of disruptions, as well as instant personal services for employees, Bechtle will provide on-site service to cover all hardware anywhere in the world. Moreover, Bechtle will handle lifecycle management for all devices, meaning that the Lufthansa Group has access to hardware that’s ready to use, maintained and professionally disposed of at the end of its usable life.

“We’ve enjoyed an excellent relationship with the Lufthansa Group for many years and this contract signifies a new phase of our partnership,” says Olaf Knorr, Managing Director, Bechtle IT System House Hamburg. Michael Tappe, Managing Director of the Bechtle International Sales Division adds: “I’m delighted that the Bechtle Group’s full range of expertise has come to the fore—from international rollouts to lifecycle management—to provide the Lufthansa Group with the best-possible service in 80 countries.”

“Bechtle stood out from the crowd, not only in our past collaborations, but also in this tender process with its high level of professionalism, eye for detail and ability to see the big picture. Working together, we are ensuring that Lufthansa Group employees will be able to carry out their tasks and collaborate seamlessly no matter where they are in the world,” explains Thomas Rückert, CIO, Lufthansa Group. “For this large-scale project, it was crucial that we found a partner that we could rely on and whose capabilities are second to none.”