Compart launches DocBridge® Communication Suite: New standards in flexibility and technology in customer communication management

With the new product, Compart offers companies with high volumes of customer communication, such as insurance companies, energy suppliers, telecommunications providers, etc., a cloud-native end-to-end solution for seamless, personalized customer communication management (CCM). The DocBridge® Communication Suite enables more speed, precision and convenience in all process steps from data capture to document creation and distribution to the customer in an integrated CCM solution.

Future-proof cloud-native architecture

Compart can look back on more than 30 years of experience in handling data streams, documents and customer communication, on which more than 1,500 customers in over 50 countries rely every day. “With the DocBridge® Communication Suite, we are once again demonstrating our innovative strength. Thanks to the consistent use of open standards and the modern cloud-native microservices architecture that supports Kubernetes and OpenShift, the product can be seamlessly integrated into existing and future systems, reduces dependency on individual providers and grows with our customers‘ business requirements,” emphasizes Thorsten Meudt, CTO at Compart.

Taking the tried and tested to a new level

The DocBridge® Communication Suite consolidates proven components that Compart already offers in the CCM sector, such as DocBridge® Gear, DocBridge® Impress and DocBridge® Resource Director, into a modern, integrated solution based on a cutting-edge technological architecture. This guarantees easy installation and use in cloud environments. The DocBridge® Communication Suite also impresses with:

• Flexibility and investment security thanks to open standards

The DocBridge® Communication Suite is characterized by its flexibility, user-friendliness and future-proofing. The use of open standards such as HTML, CSS and XSLT enables seamless integration into existing systems and prevents vendor lock-in. Thanks to familiar technologies, existing investments are protected in the long term and projects are accelerated.

• Increased efficiency and error prevention thanks to innovative live preview

A highlight of the suite is the modern and intuitive user interface for document design. The innovative and responsive live preview allows the user to see the layout view and the finished documents for different output channels side by side and in real time during the creation process. This speeds up the development process, simplifies workflows and minimizes errors.

• Comprehensive resource management and connectivity

The DocBridge® Communication Suite provides comprehensive resource management and broad connectivity to upstream and downstream systems throughout the CCM production chain, including RESTful Web Services, Message Queues, Kafka Topics, SIEM tools and custom extensions. CCM processes can be graphically modeled and tested and are available for integration with popular platforms such as Twilio, Camunda and Salesforce.com.

Summary

The DocBridge® Communication Suite is a powerful, integrated solution for the modern management of customer communication with a combination of flexibility, user-friendliness and long-term investment protection. Companies benefit from open standards, fast implementation, high document quality and process security as well as easy integration into existing and future systems.

“Thanks to the modern microservices architecture and open standards of the DocBridge® Communication Suite, we are ideally prepared for future evolutionary steps,” says Dr. Köstler, CEO of Compart. “In the next release in winter 2024, we will enable the use of generative AI in the generation, analysis and optimization of templates and other resources, among other things. We look forward to simplifying our customers‘ customer communication, making it more secure and exceeding their expectations.”

The highlights of the current release of DocBridge® Communication Suite at a glance:  https://compart.com/en/docbridge-communication-suite

Consolidation of all document processing and output management products

Incidentally, the DocBridge® Production Suite was introduced at the same time as the DocBridge® Communication Suite as a result of the portfolio restructuring. This comprises all products for high-volume output management – DocBridge® Pilot, DocBridge® Mill Plus, DocBridge® FileCab, DocBridge® Delta and DocBridge® Spool – and stands alongside the DocBridge® Communication Suite as a portfolio element with equal status. Both suites integrate seamlessly, ensuring seamless operation of all communication channels with complete traceability from design to distribution.

 “DocBridge® Production Suite picks up where DocBridge® Comminication Suite created and delivered finished documents. Of course, we can also use DocBridge® Production Suite to process existing documents that have been created with third-party systems. Our existing and new customers can also count on many valuable enhancements to the DocBridge® Production Suite products in terms of user interfaces, range of functions and optimizations in the direction of private cloud deployment,” explains Thorsten Meudt.

Background information on Compart

Compart, an international software manufacturer for omnichannel customer communication headquartered in Böblingen, has been established on the market for over 30 years. With offices in Europe and North America, the company offers scalable, platform-independent solutions for customer communication management (CCM) and output management for companies and public authorities with high document volumes.

Compart’s solutions include the automation of upstream and downstream processes, the creation and formatting of transaction documents as well as classic document and output management. They can be operated both on premise and in the private and public cloud and are easy to integrate via open APIs.

Compart is characterized as a leading innovation driver in the field of CCM and output management and has more than 1,500 customers in around 50 countries from various industries, including banking, insurance, utilities, public administration, telecommunications and logistics. Compart is also a technology partner of numerous leading manufacturers in the industry.

www.compart.com