The framework agreement has an initial term of five years, with an option for extension. As well as USU’s solutions for software asset management, IT service management and knowledge management, it also covers a wide range of service packages. It has a total volume in the mid-seven digit euro range.
The implementation project was launched in September 2022, with the solutions introduced in stages. Initially, the plan is to roll out service and knowledge management to 600 users and software license management to about 5,000 servers.
“We are delighted to have gained the trust of another international customer. The contract also shows that our ‘One USU’ strategy is effective, as pooling our established IT solutions into an integrated comprehensive solution was key to being awarded the contract,” said USU Management Board member Dr. Benjamin Strehl.
As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today’s digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks – with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future.
Further information: https://www.usu.com
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