Presenting new self-service solutions for telco retail

Both systems have been designed as interactive kiosk solutions and serve to enhance the experience at different stages of the customer journey: Efficient customer service operations thanks to smart queue management and self-service workflows for typical telco scenarios, such as purchasing a prepaid SIM card.

Thanks to NTS self-service, customers are able to top up prepaid plans, pay bills or purchase vouchers autonomously right at the kiosk. For the presentation at NRF 2019, a SIM card dispenser has been added to complete the picture. Additionally, the customer’s ID (e.g. a passport) can be scanned automatically using a document scanner. This way, the complete onboarding process for new customers can be performed autonomously using a self-service touch interface. Service can thus be provided outside of store hours or in high-traffic environments like airports or train stations.

The queue management solution NTS welcome manager enables smooth store operations by setting smart priorities. Visitors can select a consultation topic (e.g. new subscriptions), enter their name and take a picture. The consultants can then call them up personally and address their needs right away. The showcased solution introduces a token dispenser to replace paper tickets. The small, puck-shaped receivers are highly portable and vibrate as soon as it’s the customer’s turn. The tokens are distributed at the kiosk and the system handles the notification process automatically.

The hardware required to create these prototypes was provided by the Freiburg based company Pyramid Computer – a leader in innovative self-service IT solutions. Together, Pyramid Computer and NTS Retail will be demonstrating the results of their cooperation at NRF 2019 from January 13-15, at booth #4545, hall 3A.