The Planning Survey 19: Customer Testimonials Confirm Jedox Delivers Outstanding Customer Value and User Experience

Focus on Customer Value and User Experience

Top rankings in customer-focused categories confirm that Jedox consistently generates customer value. A core KPI for customer value is “Business Value” which consists of “Business Benefits”, “Project Success” and “Project Length”. Jedox regularly achieves top results in this category across its peer groups and again leads the “BI-focused Products” group this year. A second indicator of the software’s customer orientation also stands out: Jedox placed first in two peer groups for “User Experience”, a KPI comprised of “Performance Satisfaction”, “Ease of Use”, “Flexibility” and “Self-Service”.

Financial Self-Service and Comprehensive EPM Functionality

Jedox is well-known for its Self-Service applications, and finance and FP&A users highly appreciate the market-leading integration within the native Excel environment. Thanks to the Jedox Cloud, it has become even easier and faster to deploy Self-Service planning and performance management applications for finance and business functions across the enterprise. Agreeing, users rated Jedox as the leader in the “Self-service” category across two peer groups.

As an integrated software platform for planning, analytics and reporting, Jedox provides comprehensive functionality in all three areas. The software received excellent ratings specifically for its planning, budgeting and forecasting functionality as well as ad-hoc analytics, reporting and dashboarding. Moreover, the platform can be seamlessly integrated with other enterprise data sources resulting in the top rank for “Data Integration” in the peer group “BI-focused products”. Jedox offers its own powerful integration tool for cloud and on-premises data sources as well as an SAP connector for SAP ERP, BW and HANA.

Flexible Forecasting and New Predictive Analytics

Thanks to its powerful technology, Jedox was able to secure the leading positions in “Forecasting” in its peer groups confirming that users are highly satisfied with Jedox’s forecast functionality. In addition, Jedox already offers the next generation of forecasting technology powered by predictive analytics and artificial intelligence: The new integrated AIssisted™ Planning engine for smart Enterprise Performance Management supports automated forecasts and driver-based optimizations with intelligent algorithms.

Strong Customer Benefits

Dr. Christian Fuchs, Senior Vice-President and Head of Analytics & Data Management Practice at BARC, summarizes the results, “Jedox again achieves a great set of results in this year’s Planning Survey. Convincing ratings in numerous important KPIs help to reinforce its position as a market-leading planning and CPM vendor. Companies can benefit from using Jedox’s software in terms of improved employee satisfaction, improved integration of planning with reporting/analysis and reduced resource requirements for planning”.