Challenges in the field of technical service at Evonik
Evonik Industries AG is a global leader in speciality chemicals and is represented with production facilities in 26 countries. This makes it a challenge to provide the knowledge of experts at locations worldwide and to guarantee fast service. The experts with the required, specific knowledge are often not located directly at the source of error and have to travel to solve the problem. In the meantime, production facilities break down and work is interrupted until the expert has solved the problem on site. This costs time and money.
Solution through the use of Video Support at Evonik
Video Support based on the innovative Adtance Smart Service platform enables experts to remotely connect in real time. The platform allows simplified communication between an expert in the head office and an employee in the field, so that the expert can participate in the problem solving process by providing assistance. This communication can take place by using data glasses as well as tablets, smartphones or other smart devices with access to the Internet.
Advantages for Evonik using the Adtance Smart Service Platform
"Beside faster problem solving, the Smart Service Technology from our partner Adtance increases the innovative power as well, as it provides the entry technology for further innovations such as Augmented Reality.“ – Dr. Christian Blaufelder, Customer Interface & Development, Technical Service
Company profile:
Evonik is one of the world leaders in specialty chemicals. The focus on more specialty businesses, customer-oriented innovative prowess and a trustful and performance-oriented corporate culture form the heart of Evonik’s corporate strategy. They are the lever for profitable growth and a sustained increase in the value of the company. Evonik benefits specifically from its customer proximity and leading market positions. With more than 32,000 employees, Evonik is active in over 100 countries around the world.
Adtance is a fast-growing global software and infrastructure company specializing in the digitization and optmization of after-sales services.
Adtance offers a variety of solutions, including Adtance Support, a leading remote maintenance solution that enables companies to provide optimized service with smartglasses and mobile devices worldwide. Other solutions include Adtance Workflow, the innovative solution for mapping work processes and checklists using wearables, smartphones and tablets, and the Adtance Smart Service Platform, which enables managers to find and use all the after-sales service tools they need on a single platform, from resource planning and machine management to preventive maintenance solutions. In addition, Adtance also offers individual developments in all areas of the value chain.
Customers come from a wide range of industries and company sizes. The solutions are used by small local special machine manufacturers, but also by international automobile manufacturers, so that the solutions are optimzed and installed according to demand.
ADTANCE GmbH & Co. KG
Hauptstraße Nord 55
69483 Wald-Michelbach
Telefon: +49 (6207) 939930
Telefax: +49 (6207) 9399399
https://www.adtance.com/
Geschäftsführer
Telefon: +49 (6207) 9399332
Fax: +49 (6207) 9399399
E-Mail: n.arnold@adtance.com
