On February 1st Jaime joined TSC Printronix Auto ID from Matica Technologies AG where the position he held was Global Head of Technical Support. His focus is to identify and work with new service providers in certain regions as well as develop existing ones. He’ll also be assessing customer satisfaction, creating protocols and standardising the On-Site Service Program and warranties. He’s excited to be joining TSC at such a period of growth for the company. His considerable experience and computer science engineering background will also strengthen TSC Printronix Auto ID’s technical support team.
“My goal is to grow and enrich the service portfolio, to increase confidence in both the products and the TSC and Printronix Auto ID brands so that, in time, we continue to be the first choice for customers,” says Jaime.
The On-Site Service Program can be bought at the same time as any new TSC industrial printer or Printronix Auto ID industrial enterprise printer, or it can be purchased later. It was designed to help minimise business disruption for known service costs. The Program sees TSC devices maintained by certified TSC technicians and includes labour costs, travel expenses (up to 150kms) and genuine spare parts*.
For both resellers and customers, On-Site services will help improve efficiency, help control costs and maximise profit, guarantee the availability of support and offer quick resolution of any printer issues.
Amine Soubai, Managing Director TSC Auto ID Technology GmbH described the strategic appointment as further evidence of the company’s commitment to improving its service offerings. “Jaime’s sole focus will be on developing, optimising and enhancing our technical service offers and customer service programs and his work will really complement the resources we already have.“
For more information about TSC Printronix Auto ID printers, service programs and warranties contact sales@tscprinters.eu
* Excludes print heads, cutting parts and components damaged by users.
TSC Printronix Auto ID is a leading designer and manufacturer of innovative thermal printing solutions for healthcare, manufacturing, warehousing and logistics, retail, automotive and entertainment. The company is comprised of two-industry-leading brands, TSC and Printro-nix Auto ID with over 65 years of combined industry experience, strong local sales engineer-ing support, continuous investment in new product development and is capable of quickly adapting solutions to meet the needs of small business customers to Fortune 500 compa-nies. The diversified portfolio covers a wide spectrum of innovative, powerful and reliable thermal barcode printers such as entry-level and desktop models, mobile devices and high-performance industrial printers. The comprehensive range is supplemented by innovative colour label printers and a wide range of consumables.
TSC and Printronix Auto ID are proud members of the TSC Auto ID Technology Company family. In the EMEA region, TSC is represented by its subsidiary TSC Auto ID Technology EMEA GmbH in Zorneding (Munich). The GmbH is responsible for sales, support and marketing of both brands TSC and Printronix Auto ID in the regions of Europe, Middle East and Africa. Managing Directors are Amine Soubai and Ladislav Sloup. TSC sells its products exclusively through distributors and value-added resellers (VAR).
TSC Printronix Auto ID
Georg-Wimmer-Ring 8b
85604 Zorneding
Telefon: +49 (8106) 37979-000
Telefax: +49 (8106) 37979-005
http://www.tscprinters.com
Marketing Managerin EMEA
Telefon: +49810637979227
E-Mail: daniela.kroboth@tscprinters.eu